WhatsApp Enquiry Automation
Answer common WhatsApp questions, check bookings or orders, and pass the conversation to staff when needed.
Are you available tomorrow?
Yes—10:30am and 2pm are available. Which time works for you?
A practical result, not a demonstration.
You may recognise the pattern.
- Staff repeat the same WhatsApp answers.
- Customers expect a response outside working hours.
- Availability, order or booking information must be checked elsewhere.
- Important enquiries disappear inside personal chat threads.
What changes
- Faster first response
- More consistent answers
- Less repetitive checking
- Visible human handoff
The practical details.
What’s included, what it connects to and how it works.
From trigger to next action.
- Customer sends a message
- The assistant checks what they need
- Your information or records are checked
- A reply or permitted action is prepared
- Staff take over when needed
An example in practice
A customer messages your WhatsApp number at 10pm to ask whether Saturday afternoon is free. The agent checks live availability, offers the nearest open times and collects the details needed to hold one. When the same person asks to split the booking across two groups, staff receive the conversation with the availability already checked.
How far can we take it?
A starting point
Start with hours, service FAQs and one booking or order lookup. Deliver the conversation flow, maintained answer source and staff handoff with a record of what was checked.
Additional work to consider
Payments, complex booking rules, multiple departments, several languages, voice or deeper operational actions.
What can it connect to?
- Approved documents and FAQs
- Order, booking and availability records
- Team handoff and notifications
- Existing systems via their APIs
We’ll check what your existing tools let us access before including a connection in the plan.
Can it hand the chat to a human?
Yes. Staff should receive the conversation, what the customer needs and what has already been checked, so the customer does not have to start again.
Does it need access to our systems?
Only if it needs to check current records or make a change. We agree each connection and what the assistant is allowed to see or do.
Start with the problem.
No brief or technical diagnosis required.
Tell us what's stuck