AI WhatsApp Assistant
Answer questions about orders, availability and services. Pass requests needing a decision to your staff.
Are you available tomorrow?
Yes—10:30am and 2pm are available. Which time works for you?
A clearer operating result.
Useful when the operation needs more than another tool.
- Staff copy opening hours, prices and booking instructions into WhatsApp every day.
- An order enquiry requires a separate lookup before anyone can reply.
- A handover leaves the next staff member asking the customer to repeat the request.
What changes
- Routine questions answered from current information
- Order enquiries linked to the relevant record
- Staff receive the conversation and checks already performed
The practical details.
What’s included, what it connects to and how it works.
How this foundation works.
- Receive a WhatsApp question
- Collect the order or booking reference
- Check approved answers or connected records
- Reply or request staff help
How far can we take it?
A starting point
One WhatsApp enquiry flow with approved answers, one agreed lookup and a staff handoff queue. Test it against common questions and requests it must decline.
Additional work to consider
Booking changes, payments, additional languages or several departments need separate action rules and testing.
What can it connect to?
- WhatsApp business messaging
- Approved FAQs and service information
- Order or booking lookup
- Staff assignment and notifications
We’ll check what your existing tools let us access before including a connection in the plan.
Can it change an order as well as answer questions?
Only if that action is included in the scope and the order system permits it. A read-only lookup can be the first release; refunds or address changes can remain with staff.
What happens when no reliable answer is available?
The agent should say it needs help, collect the missing reference and send the conversation to the agreed staff queue. It should not invent a price, policy or delivery date.
Start with the problem.
No brief or technical diagnosis required.
Tell us what's stuck